GENERAL CONDITIONS FOR
SELLING
These General Conditions of Sale (hereinafter the “General Conditions”)
apply to any purchase made by a natural person (hereinafter the "CUSTOMER") on the
website https://www.saturnebeach.com/fr/ (here in after the “SITE”) with KARMA
COMPANY, registered in the Trade and Companies Register under number 429 950
459 , having its registered office 76 rue de la Pompe 75116 Paris, France Tel: 06 74 53 63 66,
email: contact@saturnebeach.com (hereinafter the “SELLER”).
IMPORTANT
Any order placed on the Site necessarily implies acceptance without reservation
of the CUSTOMER of these terms and conditions
You have the opportunity to register for free on the opposition list at
BLOCTEL telephone canvassing ( www.bloctel.gouv.fr ) in order to no longer be
solicited by telephone by a professional with whom you have no
current contractual relationship, in accordance with law no. 2014-344 of 17 March 2014
consumer. Every consumer has the opportunity to register
free on this list on the site https://conso.bloctel.fr/index.php/inscription.php .
ARTICLE 1. DEFINITIONS
The terms used hereinafter have, in these General Conditions, the meaning
following:
"CUSTOMER" means the SELLER’s co-contracting party, which guarantees the quality of
as defined by French law and jurisprudence. As such, it
is expressly provided that the CUSTOMER acts outside of any usual activity or
commercial.
“DELIVERY” means the first presentation of the PRODUCTS ordered by
the CUSTOMER at the delivery address indicated at the time of the order.
“PRODUCTS” means all products available on the SITE.
"TERRITORY" means Metropolitan France (excluding DOM/TOM).
ARTICLE 2. PURPOSE
These General Conditions govern the sale by the SELLER to its CUSTOMERS of
PRODUCTS.
The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and
that the professionals must contact the sales department of the SELLER in order to
benefit from separate contractual terms.
ARTICLE 3. ACCEPTANCE OF THE GENERAL CONDITIONS
The CUSTOMER undertakes to read these General Conditions carefully and accept them,
before proceeding to the payment of an order of PRODUCTS placed on the SITE.
These Terms and Conditions are referenced at the bottom of each page of the SITE at
means a link and must be consulted before placing the order. The CUSTOMER is
invited to read, download, print and keep the General Conditions
a copy.
The SELLER advises the CUSTOMER to read the General Conditions at each new
order, the latest version of said Terms applicable to any new order
PRODUCT.
By clicking on the first button to place the order then on the second to confirm
said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions
unconditionally and without limitation.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE
In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have
legal capacity or, if he is a minor, be able to justify the agreement of his
legal representatives.
The CUSTOMER will be asked to provide information enabling it to be identified by completing the
form available on the SITE. The (*) sign indicates the mandatory fields that must be
be completed for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER
can check on the SITE the status of his order. The tracking of DELIVERIES can, the case
be done using the online tracking tools of some carriers. The
CUSTOMER may also contact the SELLER’s sales department at any time by
e-mail to help@saturnebeach.com for information on the
status of his order.
The information that the CUSTOMER provides to the SELLER during an order must be
complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to
confirm, by any appropriate means, its identity, eligibility and information
communicated.
ARTICLE 5. ORDERS
Article 5.1 Product Characteristics
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the
information sheets available on the SITE) and the mandatory information that the CUSTOMER
shall receive under applicable law.
The CUSTOMER undertakes to read this information carefully before placing an order on
the SITE.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER
are new and comply with current European legislation and applicable
France.
5.2.2. Controls
Once the PRODUCTS have been selected and placed in their shopping cart, the CUSTOMER must click on the
shopping cart and check that the contents of his order are correct. If the CUSTOMER does not have it yet
In fact, they will then be asked to identify themselves or register.
Once the CUSTOMER has validated the contents of the basket and has identified/registered,
will be displayed to his attention an online form automatically completed and summarizing the
prices, applicable taxes and, where applicable, delivery charges.
The CUSTOMER is asked to check the contents of his order (including the quantity, the
characteristics and references of the PRODUCTS ordered, the billing address, the
means of payment and price) before validating its content.
The CUSTOMER can then proceed to the payment of the PRODUCTS by following the instructions
on the SITE and provide all the necessary information for billing and
DELIVERY OF PRODUCTS. Concerning PRODUCTS for which options are
available, these specific references appear when the correct options have been
selected. Orders placed must include all information
necessary for the correct processing of the order.
The CUSTOMER must also select the delivery method chosen.
5.2.3. Acknowledgement of receipt
Once all of the steps described above are completed, a page appears on the
SITE to acknowledge receipt of the CUSTOMER’s order. A copy of the
receipt of the order is automatically sent to the CUSTOMER by mail
electronic, provided that the electronic address provided through the form
registration is correct.
The SELLER does not send any order confirmation by post or by
fax.
5.2.4. Invoicing
During the ordering process, the CUSTOMER must enter the necessary information to
billing (the sign (*) will indicate the mandatory fields to be completed for the
order of the CUSTOMER be processed by the SELLER).
In particular, the CUSTOMER must clearly indicate all information relating to the
DELIVERY, in particular the exact address of DELIVERY, as well as any code
access to the DELIVERY address.
The CUSTOMER must also specify the method of payment chosen.
Neither the purchase order that the CUSTOMER draws up online, nor the acknowledgement of receipt of the
order that the SELLER sends to the CUSTOMER by email does not constitute a
invoice. Regardless of the method of order or payment used, the CUSTOMER will receive
the original of the invoice on DELIVERY of the PRODUCTS, inside the parcel.
5.3. Order Date
The date of the order is the date on which the SELLER acknowledges receipt of the
order. The periods indicated on the SITE do not begin to run until this date.
5.4. Price
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros all
taxes included, as well as applicable shipping costs (depending on the weight of the package,
excluding packaging and gifts, DELIVERY address and carrier or mode of delivery
selected transportation).
The prices include in particular value added tax (VAT) at the rate in force on the date
order. Any change in the applicable rate may impact the price of the PRODUCTS to
from the effective date of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The prices of the SELLER’s suppliers are subject to change. Accordingly,
the prices indicated on the SITE may change. They may also be modified in case of
special offers or sales.
The prices indicated are valid, except for gross errors.
5.5. Availability of PRODUCTS
The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER,
unless the parties have agreed otherwise.
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned.
CUSTOMERS may also be informed of the restocking of a PRODUCT by the
SELLER.
In any event, if unavailability was not indicated at the time of ordering, the
SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
In the event that a PRODUCT is unavailable, the SELLER may, and
agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the
CUSTOMER.
If the CUSTOMER decides to cancel their order of UNAVAILABLE PRODUCTS, they will obtain the
refund of all amounts paid for PRODUCTS not available by the latest
within thirty (30) days of payment.
ARTICLE 6. RIGHT OF RETRACTION
The terms of the right of withdrawal are provided for in the “Withdrawal Policy”,
policy available in Appendix 1 hereto and accessible at the bottom of each page of the SITE
via a hyperlink.
ARTICLE 7. PAYMENT
7.1. Means of Payment
The CUSTOMER can pay its PRODUCTS online on the SITE according to the means offered by
the SELLER.
The CUSTOMER guarantees to the SELLER that he holds all the necessary authorizations to use
the method of payment chosen.
The SELLER shall take all necessary measures to ensure safety and
confidentiality of data transmitted online as part of the online payment on the
SITE.
It is therefore specified that all payment information provided on the SITE
are transmitted to the bank of the SITE and are not processed on the SITE.
7.2. Payment Date
In case of one-time payment by credit card, the CUSTOMER’s account will be debited
order of PRODUCTS placed on the SITE.
In case of PARTIAL DELIVERY, the total amount will be debited from the CUSTOMER’s account at most
early when the first package will be shipped. If the CUSTOMER decides to cancel their
PRODUCTS unavailable, the refund will be made in accordance with the last
paragraph of Article 5.5 of these General Conditions.
7.3. Late or Refused Payment
If the bank refuses to charge a card or other means of payment, the CUSTOMER shall
contact the SELLER’s Customer Service to pay the order by any other means
valid payment.
In the event that, for any reason whatsoever, the
transmission of the flow of money due from the CUSTOMER would prove impossible, the order would be
cancelled and the sale automatically terminated.
ARTICLE 8. EVIDENCE AND ARCHIVING
Any contract concluded with the CUSTOMER corresponding to an order for a higher amount
to 120 euros including all taxes will be archived by the SELLER for a period of ten (10) years
in accordance with Article L. 213-1 of the Consumer Code.
The SELLER agrees to archive this information in order to keep track of transactions and
produce a copy of the contract at the request of the CLIENT.
In case of dispute, the SELLER will have the opportunity to prove that its tracking system
is reliable and guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP
The SELLER remains the owner of the PRODUCTS delivered until their full payment by
the CUSTOMER.
The above provisions do not prevent the transfer to the CUSTOMER, at the time of
receipt by him, or by a third party designated by him other than the carrier, of the risks of loss
or damage to the PRODUCTS subject to the retention of title, as well as
risks of damage that they may cause.
ARTICLE 10. DELIVERY
The terms of DELIVERY of the PRODUCTS are provided for in the "Delivery Policy"
referred to in Appendix 2 hereof and accessible at the bottom of each page of the SITE via a link
hypertext.
ARTICLE 11. PACKAGING
PRODUCTS will be packaged in accordance with current transportation standards, in order to
guarantee maximum protection for the PRODUCTS during the DELIVERY. The
CUSTOMERS commit to the same standards when returning PRODUCTS
under the conditions set out in Appendix 1 – Withdrawal Policy.
ARTICLE 12. GUARANTEES
Apart from the commercial guarantees that the SELLER could offer for certain
PRODUCTS, all Customers benefit from “legal” guarantees, for all PRODUCTS,
which are detailed below, in accordance with Article L.111-1 of the French Consumer Code
Article 12.1. Guarantee of conformity
Article L.217-4 of the French Consumer Code:
contract and is liable for any non-conformity existing at the time of issue. He is
also defects in conformity resulting from packaging, mounting instructions, or
of the installation where the installation has been charged to him by the contract or has been carried out under his
liability».
Article L.217-5 of the French Consumer Code: The property complies with the contract: 1° If it is
appropriate to the usual intended use of a similar property and, if applicable: - if
corresponds to the description given by the seller and has the qualities
presented to the purchaser in the form of a sample or model; if it has the qualities that a purchaser may legitimately expect in view of the public statements made by the
seller, by the producer or his representative, in particular in advertising or
labelling; 2. Or if it has the characteristics defined by mutual agreement by the
parts or is suitable for any special use sought by the buyer, brought to the knowledge
of the seller and that the seller has accepted”.
The SELLER is likely to be liable for existing defects of conformity during the
delivery and conformity defects resulting from packaging, assembly instructions
or the installation where it has been placed under its charge or has been carried out under its
liability.
The action resulting from the failure to comply shall be prescribed by two (2) years from the
issue of the PRODUCT (Article L.217-12 of the Consumer Code)
In the event of non-compliance, the CUSTOMER may request the replacement or
repair of the PRODUCT, at its option. However, if the cost of choosing the CUSTOMER is
clearly disproportionate to the other possible option, given the
value of the PRODUCT or the extent of the default, the SELLER may proceed with a
refund, without following the option chosen by the Customer.
In the event that a replacement or repair would be impossible, the SELLER
undertakes to return the price of the PRODUCT within thirty (30) days upon receipt of the PRODUCT
returned and in exchange for the return of the PRODUCT by the CUSTOMER to the following address Karma
Company, Domaine du Mont Saint Leger, 314 chemin du portique, Maison Le Patio, 14130
Saint Gatien des Bois
Finally, the CUSTOMER is exempted from providing proof of the existence of the non-compliance
of the PRODUCT during the twenty-four (24) months following the issue of the PRODUCT except
for second-hand goods for which this period is set at six (6) months. (Article L.217-7 of the
Code of consumption).
It is specified that this legal guarantee of conformity applies regardless of the
commercial warranty granted, where applicable, on the PRODUCTS.
Article 12.2. Guarantee of hidden defects
The SELLER is bound by the warranty due to the hidden defects of the PRODUCT sold which the
make it unsuitable for the use for which it is intended, or which diminish that use so much that the
CUSTOMER would not have acquired it, or would have only given it a lower price, s'he had them
known. (Article 1641 of the Civil Code)
This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose
between the refund of the price of the PRODUCT if it is returned and the refund of a
part of its price, if the PRODUCT is not returned.
In the event that replacement or repair is not possible, the SELLER
undertakes to return the price of the PRODUCT within thirty (30) days upon receipt of the PRODUCT
returned and in exchange for the return of the PRODUCT by the CUSTOMER to the following address Karma
Company, Domaine du Mont Saint Leger, 314 chemin du portique, Maison Le Patio, 14130
Saint Gatien of the Woods. The action resulting from the redehibitory vices must be brought by the
CLIENT within two (2) years from the discovery of the defect. (Paragraph 1 of
Article 1648 of the Civil Code)
ARTICLE 13. LIABILITY
Under no circumstances may the SELLER be held liable in the event of non-performance or
poor performance of contractual obligations attributable to the CUSTOMER, particularly when
entering your order.
The SELLER may not be held responsible, or considered as having failed to
present, for any delay or non-performance, where the cause of the delay or non-performance is
related to a case of force majeure as defined by the case law of the courts and
French courts.
It is also specified that the SELLER does not control websites that are directly
or indirectly related to the SITE. Consequently, it excludes all liability for
information published in it. Links to third-party websites are provided only as
and no warranty is provided with respect to their content.
ARTICLE 14. FORCE MAJEURE
The SELLER’s liability cannot be implemented if the non-performance or the
delay in the performance of one of its obligations described in these Terms and Conditions results from
a case of force majeure.
There is force majeure in contractual matters when an event beyond the control of the
debtor, which could not reasonably have been foreseen at the time the contract was concluded and whose
effects cannot be avoided by appropriate measures, prevents the execution of its
obligation by the debtor.
If the impediment is temporary, the performance of the obligation shall be suspended unless the
resulting delay justifies the termination of the contract. If the impediment is permanent, the
contract is automatically terminated and the parties are released from their obligations in the
conditions provided for in Articles 1351 and 1351-1 of the Civil Code.
As such, the SELLER’s liability cannot be incurred in particular in
hacker attack, unavailability of hardware, supplies, parts
detached, personal or other equipment, interruption of communications networks
in the event of the occurrence of any circumstance or event outside the
will of the SELLER intervening after the conclusion of the terms and by preventing
execution under normal conditions.
It is specified that, in such a situation, the CUSTOMER may not claim payment of any
indemnity and may not bring any action against the SELLER.
In the event of the occurrence of one of the aforementioned events, the SELLER will endeavour to inform the
CLIENT as soon as possible.
ARTICLE 15. PERSONAL DATA
The SELLER collects on the SITE personal data concerning its CUSTOMERS, y
understood through cookies. CUSTOMERS can disable cookies by following the
instructions provided by their browser.
The data collected by the SELLER are used to process orders placed
on the SITE, manage the CUSTOMER’s account, analyze the orders and, if the CUSTOMER has
expressly chosen this option, send him marketing letters, marketing
newsletters, promotional offers and/or information about special sales, unless
the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CUSTOMER’s data is kept confidentially by the SELLER for the
requirements of the contract, its execution and in compliance with the law, for a period of 3 years
from the end of the business relationship if you are a customer or from your last
contact if you are not yet a customer.
CUSTOMERS can unsubscribe at any time by accessing their account or clicking
on the hypertext link provided for this purpose below each offer received by e-mail.
The data may be communicated, in whole or in part, to the service providers of the
SELLER involved in the ordering process. For commercial purposes, the
SELLER may transfer to its business partners the names and contact details of its
CUSTOMERS, provided that they have expressly given their prior consent in
registration on the SITE.
SELLER will specifically ask CUSTOMERS if they want their data
be disclosed. CLIENTS may change their mind at any time by
contacting the SELLER. The SELLER may also ask its CUSTOMERS if they
wish to receive commercial solicitations from its partners.
In accordance with Law no. 78-17 of 6 January 1978 on data processing and
freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
on the protection of natural persons with regard to the processing of personal data
and the free movement of such data, and repealing Directive 95/46/EC
(General Data Protection Regulation known as GDPR), the SELLER ensures the
the rights of the persons concerned.
It is recalled that the CUSTOMER whose personal data are processed benefits from
rights of access, rectification, updating, portability and erasure of information
and a right to limitation of treatment in accordance with Articles
49,50,51,53 and 55 of the French Data Protection Act and the provisions of Articles 15, 16, 17
and 18 of the European General Regulation on the Protection of Persons (GDPR).
In accordance with the provisions of Article 56 of the French Data Protection Act and Article
21 of the GDPR, the CUSTOMER may also, for legitimate reasons, object to the processing
data about him, without reason and without charge.
The CUSTOMER can also define the fate of his data after his death and choose that the
Whether or not SELLER communicates its data to a third party that the CUSTOMER will have previously
designated.
The CUSTOMER may exercise these rights by sending an e-mail to:
sav@opale-bijoux.com or by sending a letter to SARL ASTEJO 33 rue de la Chaussée
d'Honfleur 14600 Honfleur.
Finally, the CUSTOMER may also lodge a complaint with the supervisory authorities
and especially the CNIL (https://www.cnil.fr/en/plaintes).
ARTICLE 16. CLAIMS
The SELLER makes available to the CUSTOMER a "Customer Telephone Service" number
06 74 53 63 66 (no surcharge). Any written claim by the CUSTOMER shall
be sent to the following address: Karma Company 76 rue de la Pompe 75116 Paris
ARTICLE 17. INTELLECTUAL PROPERTY
All visual and audio elements of the SITE, including the underlying technology used,
are protected by copyright, trademark and/or patent law.
These elements are the exclusive property of the SELLER. Any person who publishes a website
and wishes to create a direct hyperlink to the SITE must request permission from
SELLER in writing.
This authorization from the SELLER will in no case be granted definitively. This link
must be deleted at the SELLER’s request. Hyperlinks to the SITE that
use techniques such as framing or hyperlinking (in-
line linking) are strictly prohibited.
Any representation or reproduction, in whole or in part, of the SITE and its contents, by which
that process, without the express prior authorization of the SELLER, is prohibited and
will constitute an infringement punishable by articles L.335-2 et seq., and articles
L.713-1 et seq. of the Intellectual Property Code.
Acceptance of these Terms and Conditions constitutes recognition by the CUSTOMER of the rights of ownership
intellectual of the SELLER and commitment to respect them.
ARTICLE 18. VALIDITY OF GENERAL CONDITIONS
Any amendment to the legislation or regulations in force, or any decision
of a competent court invalidating one or more clauses of these Terms
General shall not affect the validity of these General Conditions. Such
modification or decision in no case authorises the CUSTOMERS to disregard the present
General Conditions.
Any conditions not expressly addressed herein will be governed in accordance with
the use of the retail trade sector for companies with head offices
in France.
Article 19. MODIFICATION OF GENERAL CONDITIONS
These Terms and Conditions apply to all online purchases made on the
SITE, as long as the SITE is available online.
The General Conditions are dated precisely and may be modified and
day by the SELLER at any time. The Terms and Conditions applicable are those in
force at time of order.
Changes to the Terms and Conditions will not apply to PRODUCTS
already bought.
Article 20. JURISDICTION AND APPLICABLE LAW
THESE GENERAL CONDITIONS AND THE RELATIONS BETWEEN
THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW
IN CASE OF DISPUTE, ONLY THE FRENCH COURTS WILL HAVE JURISDICTION.
However, prior to any recourse to the arbitral or state judge, the Client is invited to
contact the SELLER’s complaints department.
If no agreement is reached or if the CUSTOMER justifies having tried, in advance, to resolve
its dispute directly with the SELLER by a written claim, it will then be proposed
an optional mediation process, conducted in a spirit of loyalty and good faith in
with a view to reaching an amicable agreement in the event of any conflict relating to the present
contract, including its validity.
To initiate this mediation, the CUSTOMER can contact the SELLER’s mediator:
Opale Bijoux, whose coordinates are: CM2C: and which can be entered via this link:
https://www.cm2c.net/
The party wishing to implement the mediation process must first
notify the other party by registered letter with acknowledgement of receipt indicating the
elements of the conflict
Since mediation is not mandatory, the CUSTOMER or SELLER may
any time withdraw from the process
UNDER THE ASSUMPTION OR MEDIATION WOULD FAIL OR NOT
ENVISAGED, THE DISPUTE WHICH MAY HAVE LED TO MEDIATION WILL BE
ENTRUSTED TO THE COMPETENT COURT DESIGNATED ABOVE.
ANNEX 1
RETRACTION POLICY
Retraction principle
The CUSTOMER has the right to withdraw by returning or returning the
PRODUCT to the SELLER, without giving any reason.
For this, the PRODUCT must be returned or returned no later than fourteen (14)
days following the communication of its decision to withdraw, unless the SELLER
offers to recover the PRODUCT itself.
Withdrawal period
The withdrawal period expires fourteen (14) days after the day on which you, or a third party
other than the carrier and designated by you, physically takes possession of the property.
In the event that the CUSTOMER ordered several PRODUCTS via a single order
giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT
delivered in multiple lots), the withdrawal period will expire fourteen (14) days after the day on which the
CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes
possession of the last property.
In case of delivery of the PRODUCT in several batches of parts, the withdrawal period will expire
fourteen (14) days after the day on which you, or a third party other than the carrier, and
designated by you, physically takes possession of the last lot or coin.
Notification of right of withdrawal
To exercise its right of withdrawal and in accordance with article L.221-21 of the Code of the
consumption, the CUSTOMER must notify its decision to withdraw by means of a
unambiguous statement (for example, letter sent by mail, fax or
e-mail) to: Karma Company, Domaine du Mont Saint Leger, 314 chemindu
portico, Maison le Patio, 14130 Saint Gatien des Bois, or help@saturnebeach.com
They can also use the form below:
RETRACTION FORM
Attn: KARMA COMPANY
SELLER Phone Number: 06 74 53 63 66
SELLER email address*: help@saturnebeach.com
I hereby notify you of my withdrawal from the contract relating to the sale of the PRODUCT
below:
PRODUCT REFERENCE
Invoice No.:
PO # :
- Commandé le [________________]/reçu le [________________]
- Method of payment used:
- Name of the CUSTOMER and, if applicable, the beneficiary of the order:
- Address of the CUSTOMER:
- Delivery address:
- Signature of the CUSTOMER (except in the case of transmission by email)
- Date
For the withdrawal period to be respected, the CUSTOMER must transmit its communication
on the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
In the event of a withdrawal by the CUSTOMER, the SELLER undertakes to refund all
amounts paid, including delivery charges (with the exception of additional charges
resulting, if applicable, from the CUSTOMER’s choice of a delivery method other than the mode
standard delivery proposed by the SELLER) from the date on which it is informed
the CUSTOMER’s decision to withdraw (Article L.221-24 of the French Consumer Code).
Unless he offers to recover the PRODUCTS himself, the SELLER may differ
the refund until the PRODUCTS are recovered or until the CUSTOMER has
provided proof of the shipment of the PRODUCTS, the date chosen being that of the first of
these facts.
The SELLER will proceed with the refund using the same means of payment as
that the CUSTOMER will have used for the initial transaction, unless expressly agreed by the CUSTOMER
to use an alternative means of payment and to the extent that the refund
will not incur any costs for the CUSTOMER.
Terms of return
The CUSTOMER must in any event, at the latest fourteen (14) days after communication
of its decision to withdraw from this contract, return the property to: Karma
Company, Domaine du Mont Saint-Leger, 314 chemin du portique, Maison le Patio, 14130
Saint-Gatien-des-Bois
This period is deemed to have been met if the CLIENT returns the property before the expiry of the
fourteen (14) days.
In case of return, the entire order must be returned including
the products you were able to receive free of charge as part of an offer
(samples and gifts).
Return costs
The CUSTOMER shall bear the direct costs of returning the goods.
In the event that the weight of the PRODUCT would prevent the CUSTOMER from returning this PRODUCT by
the Post, the CUSTOMER will have to cover the direct costs of returning the property.
Status of returned property
The PRODUCT must be returned according to the SELLER’s instructions and include
including all accessories delivered.
The CUSTOMER is liable only in respect of the depreciation of the property resulting
manipulations other than those necessary to establish the nature, characteristics and
proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility
test the PRODUCT but its liability may be incurred if it
manipulations other than those that are necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
- Provision of services fully executed before the end of the withdrawal period and
l'execution began after prior express consent of the consumer and renunciation
express right of withdrawal;
- Supply of goods or services whose price depends on market fluctuations
financier
- Supply of goods manufactured according to the CUSTOMER’s specifications or clearly
customized
- Provision of goods likely to deteriorate or perish rapidly
- Provision of sealed audio or video recordings or software that have been unsealed
after delivery
- Newspaper, periodical, magazine (except subscription contract)
- Provision of accommodation services other than for residential purposes, transport of
goods, car rental, catering or services related to recreational activities
if the offer provides for a specific date or period of execution
- Supply of goods which by their nature are inseparably mixed with other goods
articles
- Supplies of sealed goods which cannot be returned for reasons of protection of the
health or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
- the supply of alcoholic beverages the price of which was agreed at the time of
conclusion of the sales contract, the delivery of which can only be made after 30 days and
whose real value depends on market fluctuations beyond the control of the
SALESMAN
- Urgent maintenance or repair work to be carried out at the home of the
consumer and expressly requested by him, within the limits of spare parts and
Works strictly necessary to meet the emergency;
- Provision of digital content not provided on a paperless basis if execution has begun
with the express prior consent of the consumer, who has also acknowledged that he will lose
thus its right of withdrawal
- contracts concluded in a public auction
ANNEX 2
DELIVERY POLICY
Delivery area
The PRODUCTS offered can only be delivered in the TERRITORY.
It is not possible to place an order for any delivery address outside of
this TERRITORY.
PRODUCTS are shipped to (to) the CUSTOMER’s delivery address(s)
indicated during the ordering process.
Shipping time
The time required to prepare an order and then to draw up the invoice, before
PRODUCTS in stock are mentioned on the SITE. These deadlines are meant outside weekends or
holidays.
An electronic message will be automatically sent to the CUSTOMER at the time of
shipping of the PRODUCTS, provided that the email address in the
registration form is correct.
Time & Delivery Charges
During the ordering process, the SELLER informs the CUSTOMER of the deadlines and
possible shipping formulas for PRODUCTS purchased.
Shipping costs are calculated based on the mode of delivery.
The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.
The details of delivery times and costs are detailed on the SITE.
In the absence of any indication or agreement as to the delivery date, the SELLER shall deliver the
PRODUCED without undue delay and no later than thirty (30) days after the conclusion of the contract.
(Section L.216-1 of the Consumer Code).
DELIVERY TERMS
The parcel will be delivered to the CUSTOMER upon signature and presentation of an identification document.
In case of absence, a passage notice will be left to the CUSTOMER, in order to allow him to go
Pick up his package at his post office.
DELIVERY Issues
The CUSTOMER is informed of the delivery date set at the time he chooses the carrier, at
the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the
CUSTOMER must give notice to the SELLER to deliver within a reasonable time and in case
failure to deliver within this period, he may terminate the contract.
The SELLER will reimburse, without undue delay from the receipt of the letter of
termination, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs
included, using the same payment method used by the CUSTOMER to purchase the
PRODUCTS.
The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. He is recalled
the CUSTOMER has three (3) days to notify the carrier of the damage
or partial losses found during delivery.